Support that continues after delivery.

Clinical equipment is only useful when it stays in service. JPEX supports distributors and customers with technical assistance, accessories, parts, warranty coordination and repair support for compatible products.

Technical Support

Help with operation, configuration, accessory connections and common troubleshooting questions.

Warranty Support

Assistance with warranty evaluation and coordination for supported JPEX equipment and accessories.

Repair Service

Repair evaluation and service support for eligible monitoring equipment.

Parts & Accessories

Replacement patient accessories, cables, sensors, cuffs and selected service parts for compatible equipment.

Serial-Based Support

Providing the model and serial number helps us identify the correct product generation, accessory or service path.

Dealer Assistance

Distributors can contact JPEX directly when a customer needs technical or after-sale help.

For faster service

Have this information ready.

Company or facility name
Equipment model and serial number
Description of the issue
Photos or video when relevant
Any error message displayed
Accessory part number, if applicable

Do not include protected health information (PHI) or patient-identifying information in website forms, photos or support messages.